FAQ
Frequently Asked Questions
Everything you need to know about how we work.
An Executive Assistant supports a leader's day-to-day operations — managing calendars, inboxes, travel, communication, and administrative work — so that leader can focus on higher-value decisions.
Executive Assistants typically take on more judgment-based, higher-trust work tied closely to a leader's schedule and priorities, while the term "Virtual Assistant" is often used more broadly for task-based remote support.
We start with a conversation about your responsibilities, tools, schedule, and working style, then shortlist candidates from our screened talent pool who align with those specific needs.
Candidates go through application review, background review, written and English communication assessments, an executive-support simulation, a software competency assessment, a live interview, and a professionalism evaluation before entering our matching pool.
We take your preferred working hours and timezone into account during matching and prioritize candidates whose availability aligns with your schedule.
Yes. Part-time engagements are available starting around 20 hours per week.
Yes. Full-time engagements are typically structured around 40 hours per week.
Common tasks include calendar and inbox management, travel planning, CRM updates, research, documentation, meeting coordination, and project support. See our Services page for a full breakdown.
Timelines vary based on the specificity of your requirements and candidate availability. We'll give you a realistic estimate after your intake conversation.
Yes. You'll have the opportunity to interview shortlisted candidates before making a decision.
Engagement structure depends on the hours and terms agreed upon in your service agreement — we'll confirm exclusivity details as part of your onboarding.
We recruit remote Executive Assistants and match based on timezone alignment with U.S. business hours where required.
We factor industry background into matching whenever it's part of your requirements — see our Industries page for common focus areas.
If circumstances change or a placement isn't working as expected, our team will work with you to evaluate next steps and identify a better-fit solution based on the terms of your service agreement.
Billing details are confirmed as part of your service agreement once scope and hours are finalized. Contact us for current terms.
Contract terms are outlined in your service agreement — ask your point of contact for current policy details.
Yes — we match candidates with experience in commonly used tools like Google Workspace, Microsoft 365, CRMs, and project management platforms, and factor your specific stack into matching.
Start by completing our short intake form or booking a discovery call. We'll take it from there.